Professional Diploma in Mediation, Negotiation & Dispute Resolution

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Dispute resolution is one of the fastest-growing fields and academic disciplines both in Ireland and internationally. This 10-week professional course is tailored for participants and professionals aiming for corporate careers in the HR, Legal, Sales or Operations sides of the business, or for those identified for leadership development training.

The Professional Diploma in Mediation, Negotiation & Dispute Resolution focuses on a wide range of non-adversarial dispute resolution processes such as arbitration, mediation, conflict coaching and negotiation. The course is delivered by experienced lecturers in their field who combine concepts from law, international relations, policy studies, sociology, psychology and organisational development.

The aim of this professional diploma is to arm the candidates with critical and time sensitive skills in mediation, arbitration and negotiation so that they can be deployed and utilised in a range of environments to help identify, recognise and neutralise conflict in the workplace.

Topics covered:

Mediation – Principles of Mediation Theory (modes of conflict, theory in conflict recognition and conflict resolution) and Principles of Mediation Practice

Arbitration – Theory and Practice in Arbitration (introduction to Arbitration, the 2010 Act, Model Arbitration Clauses, Introduction to International Arbitration)

Negotiation – Negotiation styles (Kilmann), the power of listening (Ury), Elements of effective negotiation, Dealing with difficulty people, empathy


What Will Participants Get From This Course?

On this 10-week diploma, participants will gain a comprehensive understanding of:

• Management skills and best practices to resolve disputes between parties in a non-adversarial manner

• Updated and current principles of arbitration, mediation, conflict coaching and negotiation

• Ways to identify, develop and apply practical creative problem-solving skills to key conflict issues in daily life


Assessment for this programme is based on a 2,500-word assignment, in addition to practical applications of the skills learned, conducted in-class.

Participants will receive a Professional Diploma in Mediation, Negotiation & Dispute Resolution that is certified by Independent College.

This professional diploma takes place on Tuesday evenings from 6.30pm-9.30pm for 10 weeks. Live lectures are streamed live, recorded, and made available via our virtual learning platform Moodle and may be viewed multiple times or replayed in the comfort of the participant’s home or on their daily commute to work.

Course Fee: €995 Online — Commences 20th September 2022

Course Fee: €995 Online — Commences 20th September 2022