Understanding Conflict, Mediation Theory and Practice

OverviewCourse OutlineFees & PaymentMake an Enquiry & Apply Now

Course Overview

This Modular Skills Provision course is funded by the Government of Ireland as part of the July Stimulus Provision 2020. This Higher Education initiative is part of the Government’s response to the global pandemic and is designed to help people enhance their employability, upskill and re-skill in the current climate.

Minister for Further and Higher Education, Research, Innovation and Science Simon Harris TD said, “These courses will enable people across the country to embark on new pathways, or refresh or re-skill in their employment. We must ensure a jobs led recovery by putting upskilling and SME supports centre stage.”


Eligible: Unemployed / Returners / Employed / Previously Self-Employed / Recently Graduated.

+ This course if fully funded if you are Unemployed, PUP Receiver, Returner to the workforce.
+ If you are currently employed, 90% of the course is funded. A 10% fee payment is required.
+ Further information on eligibility can be found here
+ Eligible Applicants must be resident in Ireland and must meet the nationality and EU residency rules as aligned to Springboard as detailed here.

What is the Course about?

The Understanding Conflict, Mediation Theory and Practice part-time level 9 course will provide the graduate with the ability to identify the causes of conflict, whether it be personal or professional, and the practical skills as to how best to deal with and resolve such conflict in a non-confrontational manner. Learners will develop their communication skills which are of critical importance in both the personal and professional spheres of mediation and conflict resolution. Upon completion of the course, successful graduates will be able to work independently and to a deadline, self-reflect on their work and present their findings.

This short course seeks to inspire participants with a vision of the possibilities which are open to the commercial, societal and third sectors through an informed understanding of the cause of conflict, the effective implementation of the principles of mediation and the optimisation of integrated concepts and strategies, and the role of new technologies and innovative thinking in achieving these.

Entry Requirements

+ Applicants should have a level 8 or equivalent award in any subject. Where the applicant does not have academic entry requirements but has gained relevant practical experience the application will be assessed accordingly. Outlined work experience will be required.
+ A brief personal statement stating reasons for wanting to complete the course is required for placement by all applicants.
+ Transcripts will be required if applicable.

Course Outline

The modules contained within this level 9 course are constituent modules within semester 1 of the MA in Dispute Resolution therefore, on successful completion, learners will be exempted from these modules on the level 9 programme and be able to gain a full masters level qualification should they so wish. Each module is also stand-alone so that participants can acquire skills and put them into practice immediately in the workplace.

Course Modules:
+ Understanding Conflict, Causes, Analysis and Dynamics (5 ECTS)
+ Principles of Mediation Theory (5 ECTS)
+ Principles of Mediation Practice (5 ECTS)

Course Duration

This course will begin delivery on Wednesday 27th January 2021, streamed live online and recorded via Zoom for 90 hours of tuition over 12 weeks.

Course Timetable

Please click here to view the course timetable and assessment criteria.

No Fees Apply if you are: Unemployed / in receipt of PUP / Returning to the workforce. The course is fully funded.

Fees Apply if you are: Employed. You must pay 10% of the overall course fee.
Cost per place is €165.00

Refund Policy
Students should note that the 10% course fee is non-refundable except in cases where courses do not proceed.

Personal data may be shared with the Higher Education Authority, for example to determine eligibility for funding or for statistical purposes. This will at all times be done in compliance with GDPR and the Data Protection Act 2018. Further information can be found at https://hea.ie/about-us/data_protection

If you have questions about the course please
Fill out the Online Enquiry Form here

If you want to apply directly for a place on the course please
Fill out the Online Application Form here

or you can also contact the Admissions Office: